Privacy Policy

1. Introduction

PestRetain AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

• 2.1 Business Information

When you create an account, we collect the following information about your business:

• • Business name, location, and service area
• • Owner/manager name, email, and phone number
• • Billing and payment information (processed securely via Stripe)

• 2.2 Customer Contact Information

You provide customer contact information when you add customers to the platform:

• • Customer names, email addresses, and phone numbers
• • Physical addresses and service locations
• • Service history, dates, and custom fields (optional)

• 2.3 Email Engagement Data

We automatically collect data about email interactions sent through our platform:

• • Email open events and timestamps
• • Link clicks and engagement patterns
• • Delivery status, bounce codes, and unsubscribe events

3. How We Use Your Information

We use the information we collect for the following purposes:

• • Provide and operate the PestRetain service
• • Send emails and SMS on your behalf to your customers
• • Track performance metrics and engagement analytics
• • Process billing and payment information
• • Communicate service updates and improvements
• • Maintain security, detect fraud, and ensure compliance

4. Data Retention

We retain your business and customer data while your subscription is active. After account deletion:

• • Account data is retained for 90 days to allow account recovery
• • Email engagement records are retained for 2 years for analytics
• • Billing records are retained as required by law (typically 7 years)

5. Third-Party Services

We use the following third-party services to operate our platform. Each service provider is contractually required to protect your data and comply with applicable data protection laws:

• • Supabase — Database and authentication infrastructure
• • Resend — Email delivery service (CAN-SPAM compliant)
• • Twilio — SMS delivery service (TCPA compliant)
• • Stripe — Payment processing and billing
• • Anthropic Claude API — AI-powered reply classification

6. Your Data Rights

You have the following rights regarding your personal data:

• • Access — Request a copy of your data
• • Correct — Update inaccurate information
• • Delete — Request erasure of your data (right to be forgotten)
• • Port — Export your data in a portable format
• • Opt-Out — Unsubscribe from marketing communications

To exercise any of these rights, contact us at support@pestretain.com. We will respond within 30 days.

7. Security & Compliance

We implement industry-standard security measures to protect your data:

• • Data encryption in transit (TLS/HTTPS) and at rest (AES-256)
• • Regular security audits and penetration testing
• • GDPR, CCPA, and TCPA compliance
• • CAN-SPAM compliance for email communications

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: